GoResponse Telephone Answering Service Staff

Customer service phone lines

With competition in business now fiercer than ever, you need to make sure that you do everything in your power to keep your customers happy. One way you can easily do this is to make sure that every time a customer phones your business, their call is answered.

Gone are the days when customers used to only call a business during the standard working hours of 9-5. With business becoming global, more and more customers demand to speak to businesses during unsocial hours such as at the weekend.

If you only have a small business, answering calls yourself at these unsocial hours can be inconvenient. Hiring an additional member of staff may also be prohibitive. In these situations you need to use a telephone answering service to take your calls for you.

A telephone answering service can be much more than just a person who takes a message. The telephone answering professional can be briefed about your business and can also be trained to answer specific questions a customer may ask.

By speaking to a real person instead of an answering machine, your customers will be happier with the customer service you provide, which will help your business prosper in the current financial climate.

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