"The set up has gone well, I look forward to an equally good ongoing service relationship."
- Roger Dixon, Paraductus

Clever Technology

Technology that always delivers

Continual reinvestment into call centre technology has enabled GoResponse to aquire “best-of-breed” technology. GoResponse has some of the most advanced systems in our class.

Current Technology:

The call centre is equipped with current IT industry standards to ensure resilience, maintain security and allow integration with clients’ systems. Current technology deployed includes:

  • Windows Server 2008
  • Exchange Server 2010
  • SQL Server 2008
  • ASP.NET Applications
  • Symantec Corporate Antivirus
  • Perimeter Email Antivirus & Spam Filtering
  • Symantec Backup & Disaster Recovery Applications
  • SSL VPN with Token Authentication

Telephony Platform:
Our telephone is based on hosted PBX & ACD technology distributed across three sites in the UK with direct connections to Tier 1 carriers. The telephony platform allows for the closest integration with our clients’ systems. GoResponse supports the following telephony functions, platforms and protocols:

  • ISDN
  • VOIP
  • SIP
  • H232
  • Digital quality call recording for every call
  • Full screen recording
  • Advanced quality assessment software

IVR:
Along with multi-level IVR implementations, GoResponse is able to offer a wide range of interactive IVR functions including:

  • CLI recognition functions
  • Integration with clients’ databases/CRM to fetch/post client information
  • Client information validation (e.g. contract status, PIN code entry)
  • Voicemail with remote enquiry
  • Support for real time SQL Server queries
  • IVR able to invoke VB Scripts

Environment & Redundancy:
Thanks to the excellent facilities located on or near the Kent Science Park where GoResponse is based, clients can take advantage of:

  • Twin power feeds from National Grid
  • On-site backup electricity generation
  • Twin internet feeds – to Telehouse and the BT Colossus backbone
  • Brand new data centres on site for hosting redundant servers
  • 50 seat DR suite witih 15 minutes from the centre

Our own server room and server technology has all the standard facilities that you would expect:

  • UPS Power Supplies
  • Fully air-conditioned
  • Fire suppressant
  • Data stored on RAID array
  • Redundant failover servers
  • Fibre internet connection with independent backup DSL circuit

If you have any futher enquiries, please call 0800 043 0443 or contact us by email or feel free to chat online.

Award winning