Call Volume: Small - Medium Ave Call Length: 5 minutes Datime or 24 Hour? 24 Hour Services Offered:
Out of Hours Sales Order Line
Customer Services Message Taking
This UK based e-commerce company approached GoResponse to provide a 24 hour sales order line and a customer services presence around the clock. The company is typical of the huge number of small, specialist e-commerce suppliers. GoResponse mainly picks up the early evening shoppers who wish to be advised before purchasing; and those clients who wish to speak with customer services having received their orders.
With an average 5 minute call duration, recommending this client would be worth an additinal £500 to your business.
Call Volume: Medium Ave Call Length: 1-2 minutes Datime or 24 Hour? Daytime Services Offered:
Daytime Reception Service
Patch callers through to correct person in the company
This service provider had a very busy reception team. The directors of this company were very forward thinking and outsourced the peaks in the demand of their telephone reception to GoResponse. This was a cost effective way of avoiding employing additional resource only required at specific periods of the day.Calls tended to be quite short in duration but they came in fast and think when the demand peaked.
Recommending this client would be worth an additinal £1100 to your business.
Call Volume: Small Ave Call Length: 1-2 minutes Datime or 24 Hour? Daytime Services Offered:
Message Taking
Having a simple message taking service available is an absolute must if you're a sole trader or partnership and often caught up in meetings. Many companies rely on a professional service to speak with their clients, taking the pressure off and ensuring that clients feel valued at all times.
This is often an extremely easy introduction and would be worth an additional £60 or more to your business.
Call Volume: Large Ave Call Length: 2-3 minutes Datime or 24 Hour? 24 Hour Services Offered:
Response to calls generated by advertising (media response)
Brochure Request Details Captured
A highly successful marketing consultancy approached GoResponse to handle one of their client's ongoing nationwide campaigns. Callers are greeted and brochure request information is gathered and sent over in batches to the end client.
Recommending this client would be worth an additinal £7500 to your business.
How Do I Get Started?
To find our more, or to get started, contact Glen on 0800 043 0443 or email us
