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| New Team Members |
Wednesday 24 September 2008 |
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| "Meet Lisa, Michelle & Richard:
We now have a full time trainer – Lisa Adams. Lisa’s remit is to drive the competency and accuracy of the operators handling your calls. Indeed, within the first 2 months, Lisa has increased quality assessment performance by 14%. |
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| Say Hola To Our New Call Centre |
Monday 08 September 2008 |
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| "We have just opened a new centre in Spain!
GoResponse Spain, based in Murcia, will employ mainly expat British and Northern Europeans to support the local Spanish and expat market, provide expansion capabilities to UK clients and most importantly offer multi-lingual services
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| Better Reporting On The Way |
Friday 05 September 2008 |
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| "A huge area that we feel we need to strengthen are reporting options. To that effect, we have taken on a new in-house developer, Tony Gifford, to implement a unique and substantial suite of information for clients.
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| Are UK Businesses More Cautious? |
Thursday 04 September 2008 |
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| "As tired as we are of hearing the media term ‘Credit Crunch’, we at GoResponse have seen a change in dynamics in our client’s business over the last 6 months.
Although we are 35% up on year on year sales, there has been a lot more caution |
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| Five Considerations For Choosing An Outsourced Call Centre Partner |
Friday 29 August 2008 |
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| "Selecting the right call centre partner to handle your calls is a critical and often bewildering choice.
To help make the right decision, there's some simple questions that you can ask a potential supplier to help you decide what's the "best fit" for your organisation.
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