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Telephone Answering Service Versus A Temporary Receptionist
Wednesday 22 October 2008
"Who forms the first impression of your business when potential clients first interact with your business? The receptionist! Can a call centre make a difference if you're left with a "Receptionist Vacuum?"
How Do You Choose A Virtual PA?
Tuesday 21 October 2008
"How do you discern which PA service will be an asset to you, and which you'd rather not touch with a barge pole? Here's some top tips to getting it right...
How Can A Telephone Answering Service Boost Your Business?
Monday 20 October 2008
"Can call centres really offer more than just a message taking service? Here's some ideas for how call centres can really boost your business.
10 Scenarios Why Switched On Businesses Choose An Outsourced Call Centre
Friday 17 October 2008
"Outsourcing your calls to a call centre can seem like a scary business. But here are 10 reasons smart businesses choose to outsource.
Secrets To Successful Outsourced Customer Services Call Centres 7 - Choose The Right Resources
Thursday 16 October 2008
"Getting the resourcing right is of paramount importance in making your project a success. But what must we consider to get this right?
Secrets To Successful Outsourced Customer Services Call Centres 6 - Choose What To Outsource
Wednesday 15 October 2008
"Choosing what to outsource is a challenge. But complex solutions can be provided - so is the decision as black and white as it appears?
Secrets To Successful Outsourced Customer Services Call Centres 5 - Accountability Not Blame
Tuesday 14 October 2008
"Service delivery without excuses is a prerequisite. But is it possible to work past the blame culture to achieve success through true accountability?
Secrets To Successful Outsourced Customer Services Call Centres 4 - Be Realistic
Monday 13 October 2008
"When the pressure to succeed seems insurmountable, what are the secrets to "keeping it real"?
Secrets To Successful Outsourced Customer Services Call Centres 3 - Own It!
Friday 10 October 2008
"Outsourced it? Good. Next? What do you risk by not owning the relationship with your customer services call centre, and the outsourced processes?
Secrets To Successful Outsourced Customer Services Call Centres 2 - Count The Cost
Thursday 09 October 2008
"Gone are the days of selecting simply the cheapest offer - it rarely pays off in the end. But can outsourcing and cost reduction ever work?
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    Sittingbourne, Kent, ME9 8PX
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