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| Top call centre boss on her first successful months as 999 chief |
Wednesday 25 February 2009 |
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| "Pauline Smith is recognised at call centres throughout the land as being one of the top bosses in the industry (apart from our own Cathy Rivett that is!). She found the Nottinghamshire 999 service so good - she now runs it! Since November, Pauline's been overseeing Notts Police's 330 seat control centre. |
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| Survey Finds Sales Focus Lacking in Contact Centres |
Tuesday 24 February 2009 |
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| "The level of quality service delivered by the contact centre can have a significant impact on the company’s ability to gain and maintain a strong customer base. This same level of service is expected from the customer whether they are calling the contact centre for a problem or to make a purchase... |
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| GoResponse Staff Achieve Success With NVQs |
Tuesday 24 February 2009 |
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| "We're celebrating our call centre agents' success with their NVQ's today. The hard work of 13 staff has been rewarded as they achieved their NVQ at levels 1 or 2 in Customer Service. |
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| Worried Savers Make More Work For Call Centres |
Friday 20 February 2009 |
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| "Call centre operator 2Touch is looking to add 250 jobs to its Sunderland workforce of more than 750 over the next three months as it expands to deal with a rise in calls to its clients in the financial services sector. |
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| Thompson And First Choice Move Customer Services To Shops |
Thursday 19 February 2009 |
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| "Thomson and First Choice shops could start to handle customer complaints for the first time. The move, a result of a full customer services review launched in December, would give extra responsibility to staff in TUI Travel's 880 UK shops. |
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| Welsh Call Centre Tops Awards |
Wednesday 18 February 2009 |
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| "A Welsh call centre in Porthmadog has won an award for the best use of Welsh in a contact centre; and they're from the friendly HMRC! |
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| Call Quality Monitoring Now Linked To Clients |
Tuesday 17 February 2009 |
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| "We're always looking for ways to increase our clients' experience; and one project that we're completed this week is to link our quality management systems to our client relationship systems. The result? Empowered account managers who can track how standards are improving for their clients. |
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| Major investment into our technology coming... |
Friday 13 February 2009 |
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| "Despite many competitors cuttting back in the current climate, GoResponse is carrying on it's ethos of investing harder to ensure that our clients receive more value for their expenditure. |
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| There's Snow Stopping Us |
Wednesday 04 February 2009 |
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| "Confusion abounds regarding the difference between pure telephone answering services and serviced offices. But there's an opportunity to give the clients the best of both worlds by working together |
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