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| Call Centre Worker Rejects Unfair Pay Claims |
Wednesday 22 July 2009 |
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| "A worker from a US call centre has reacted angrily to union claims its workers are being underpaid. The United Services Union says it has evidence up to 38 workers at the Well Done Call Centre in South Nowra are being underpaid and are working in an unsafe environment... |
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| Growing Information Risk In Call Centres |
Tuesday 21 July 2009 |
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| "The volume of sensitive data which call centres are responsible for storing today continues to grow....However, many of these companies are not considering the risks and consequences associated with failing to protect sensitive information... |
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| Wales Opting Out Of Flu Service |
Monday 20 July 2009 |
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| "Wales will not be part of the National Pandemic Flu Service (NPFS) when it is launched in England next week, says Health Minister Edwina Hart. The NPFS will be made up of a dedicated website and a central call centre assessing people on symptoms of swine flu and authorises antiviral treatments... |
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| Post Call Audit Reveals Customer Experience |
Friday 17 July 2009 |
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| "A post-call audit is the only way to truly determine the satisfaction levels call centre customers as it provides "a real-time and realistic view of how they are feeling"... |
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| BT Transfers 2000 Call Centre Jobs From India To UK |
Thursday 16 July 2009 |
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| "BT will bring at least 2,000 call centre jobs in India back to Britain as it prepares to close about half its customer service operation on the sub-continent, it emerged yesterday... |
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| National Swine Flu Phone Line Launched Today |
Thursday 16 July 2009 |
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| "The national swine flu phoneline, a central call centre that allows thousands of people to receive infection diagnoses simultaneously, is to be launched by the Government as early as today... |
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| NHS Call Centre Incredibly Busy With Swine Flu |
Wednesday 15 July 2009 |
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| "The boss of an NHS call centre in Nottingham says his staff have been "incredibly busy" dealing with people worried they may have swine flu. Since April 27, NHS Direct lines across England have received 190,000 calls about swine flu. |
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| Call Centre Revamp Delayed |
Monday 13 July 2009 |
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| "Mobile phone operator Carphone Warehouse has suffered further delays to a multi-million pound revamp of it's call centre in Preston. The group said it was "very disappointed"... |
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