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| BA Call Centre Worker Charged With Terror Offences |
Thursday 11 March 2010 |
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| "A British man who worked in a BA call centre has been charged with preparing an act of terrorism or assisting another person to commit and act of terrorism. It is understood that the offences took place between April 2006 and February this year... |
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| PCS Union Strike Hits Call Centres |
Tuesday 09 March 2010 |
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| "The first day of strike action by Public and Commercial Services (PCS) Union has impacted numerous government departments including 999 Police emergency response and HMRC call centres... |
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| Vodafone axes 500 UK Call Centre Jobs |
Monday 08 March 2010 |
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| "Vodafone has today announced that it plans to make 500 job cuts at its headquarters and call centres, as part of a wider move to save £1bn of costs across the business... |
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| 999 Police Call Centres Set To Strike |
Friday 05 March 2010 |
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| "Hundreds of workers in Scotland Yard's new multi-million pound call centres are set to strike, as part of wider industrial action by the Public and Commercial Services Union. ... |
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| Call Centre Worker In £250000 Fraud |
Thursday 04 March 2010 |
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| "A call centre worker for Halifax Bank Of Scotland (HBOS) has been jailed for stealing over £250,000 from customers. Rachel Jeffers worked at a HBOS call centre in Kirkby and committed the fraud in a joint conspiracy with her boyfriend, Eugene Johnson... |
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| Plymouth 118-118 Call Centre Closing |
Tuesday 02 March 2010 |
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| "Nearly 200 employees are to lose their jobs with the closure of a call centre in Devon. The 118-118 telephone directory inquiries centre in Plympton, Plymouth, is expected to close its doors in June... |
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| Poor Offshore Call Centre Performances Driving Motorists Online For Insurance |
Monday 01 March 2010 |
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| "In their efforts to cut costs more and more finance companies are looking to use offshore call centres to provide their customer services and administration. This is especially prevalent in the insurance industry, where it seems as if there is a newspaper announcement of previously UK based services migrating abroad every day. .... |
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| How Breakdown Call Centres Dealt With The Snow |
Friday 26 February 2010 |
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| "Demands for breakdown services have been at an all time high as temperatures plummeted across the UK with motor recovery call centres on red alert as agents tried to handle the influx of calls from stranded motorists... |
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| Call Centre Workers in Newtown Win Job Reprieve |
Thursday 25 February 2010 |
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| "Plans to close a shopping call centre in Powys with the loss of 180 jobs have been delayed for six months. Shop Direct announced in January that it intended to shut three centres in Newtown, Sunderland and Burnley, with the loss of a total of 1,500 staff... |
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