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| Need someone to take your messages? |
Tuesday 24 August 2010 |
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| "The boss of an NHS call centre in Nottingham says his staff have been "incredibly busy" dealing with people worried they may have swine flu. Since April 27, NHS Direct lines across England have received 190,000 calls about swine flu. |
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| Call Centre Report Welcomed By Industry |
Tuesday 23 March 2010 |
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| "A report detailing call centre performance, technology, operating practises and HR has been widely welcomed within the industry. Key themes emerging were a move back towards agent empathy and a focus on client experience rather than on achieving KPI's at the expense of everything else... |
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| Call Centre Worker Sacked Over Biscuit Theft |
Monday 22 March 2010 |
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| "Call centre worker Michael Campbell was arrested and subsequently sacked for helping himself to a biscuit tin in the office that belonged to a co-worker... |
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| Johannesburg Mayor To Revamp Failing Call Centre |
Friday 12 March 2010 |
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| "Johannesburg Mayor Amos Masondo has responded to an influx of residents' complaints that he will personally see that the council's failing call centre will be revamped... |
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| BA Call Centre Worker Charged With Terror Offences |
Thursday 11 March 2010 |
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| "A British man who worked in a BA call centre has been charged with preparing an act of terrorism or assisting another person to commit and act of terrorism. It is understood that the offences took place between April 2006 and February this year... |
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| PCS Union Strike Hits Call Centres |
Tuesday 09 March 2010 |
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| "The first day of strike action by Public and Commercial Services (PCS) Union has impacted numerous government departments including 999 Police emergency response and HMRC call centres... |
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