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Tuesday 24 August 2010
"The boss of an NHS call centre in Nottingham says his staff have been "incredibly busy" dealing with people worried they may have swine flu. Since April 27, NHS Direct lines across England have received 190,000 calls about swine flu.
Call Centre Report Welcomed By Industry
Tuesday 23 March 2010
"A report detailing call centre performance, technology, operating practises and HR has been widely welcomed within the industry. Key themes emerging were a move back towards agent empathy and a focus on client experience rather than on achieving KPI's at the expense of everything else...
Call Centre Worker Sacked Over Biscuit Theft
Monday 22 March 2010
"Call centre worker Michael Campbell was arrested and subsequently sacked for helping himself to a biscuit tin in the office that belonged to a co-worker...
Use A Call Centre And Reduce Staff Absence By 30%
Friday 19 March 2010
"Latest research shows that using call centre driven absence management solutions can reduce staff absence by 30%....
Virgin Atlantic To Create 200 Call Centre Jobs in Swansea
Wednesday 17 March 2010
"Virgin Atlantic has announced that it plans to open a new call centre in Swansea, Wales, creating more than 200 jobs...
Sport Relief Heard Loud and Clear
Tuesday 16 March 2010
"Sport Relief has signed up 90 call centres and over 8,000 volunteers to take calls for this year's event.
Extending Opening Times With Call Centres Can Aid Recovery During 2010
Monday 15 March 2010
"Research confirms growing numbers of consumers shopping online late into the night, and that employing or extending the operating hours of call centres can provide a siginficant advantage...
Johannesburg Mayor To Revamp Failing Call Centre
Friday 12 March 2010
"Johannesburg Mayor Amos Masondo has responded to an influx of residents' complaints that he will personally see that the council's failing call centre will be revamped...
BA Call Centre Worker Charged With Terror Offences
Thursday 11 March 2010
"A British man who worked in a BA call centre has been charged with preparing an act of terrorism or assisting another person to commit and act of terrorism. It is understood that the offences took place between April 2006 and February this year...
PCS Union Strike Hits Call Centres
Tuesday 09 March 2010
"The first day of strike action by Public and Commercial Services (PCS) Union has impacted numerous government departments including 999 Police emergency response and HMRC call centres...
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