GoResponse Telephone Answering Service Staff

Call centres to benefit from new cloud service

Nuisance CallA new cloud-hosted service has been launched, providing call centres with a variety of new tools to utilise. Sabio OnDemand provides companies with an easy way to scale their telephone answering services up and down. With a range of payment and deployment models, there is likely to be a suitable option for any business that wants to move its services into the cloud.

Powered by Avaya, OnDemand takes advantage of the cloud to deliver call centre expertise in a virtual environment. Several key features are being advertised from the start, including offering businesses channel of choice flexibility using phone, chat, SMS and email. A single customer view can also be utilised, giving agents a better picture of who they are talking to. Other features include a single administration point and low-cost telephony using SIP technology.

Sabio’s director, Adam Faulkner, said: “We’re directly addressing customer demand for newer deployment models, seamless upgrades, rapid deployment and increased flexibility – without compromising any of the performance and quality that organisations rely on to differentiate themselves in today’s increasingly complex and competitive customer service world.” He added that they are an ideal option for call centres that want hosted communications solutions.

With cloud computing becoming so popular in the call centre industry, the latest service is likely to be of interest to many firms that wish to boost performance and efficiency.

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