GoResponse Telephone Answering Service Staff

Call centres must safeguard agents’ hearing

It is estimated that at least 25 per cent of the workforce in Britain utilise headphones at work, with a large proportion of these workers in the call centre industry. Using headphones all day can put individuals at risk for hearing loss, so it is essential for telephone answering services to take steps to safeguard their staff.

The new report from LimitEar showed that 48 per cent of survey respondents are worried about going deaf, indicating that employers need to take active steps to protect their employees’ senses. However, despite many regulations being in place to protect workers, 79 per cent of people said they didn’t know their employer had a legal obligation to safeguard them from Noise Induced Hearing Loss (NIHL). Call centre staff can be particularly at risk because they are required to utilise headsets throughout the day.

LimitEar’s managing director, Stephen Wheatley, said: “This research is representative of Britain’s workforce generally but hundreds of thousands of employees – such as call centre workers and emergency services – are required to use headphones occupationally so are significantly more at risk of NIHL.” Meanwhile, Head of Biomedical Research at Action on Hearing Loss, Ralph Holme, revealed that it is crucial for employers to take responsibility for their employees’ health.

With the latest report, it is vital that employers sit up and take notice. For those who manage a workforce of call centre agents, safeguarding against hearing loss is of the utmost importance.

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