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Call Centre Blog

Aside from having a team of high quality agents, it is vital for call centres

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For many call centres across the country, IVR (Interactive Voice Response) has become a way

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Call centres are a constantly evolving environment, and the rules of the past tend to

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Most call centres have to deal with selling at some point. Even if the majority

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When it comes to call centres, many smaller companies can make storefronts that are just

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