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Call Centre Blog

Enghouse Interactive has revealed that its call centre solution, Communications Center 2016, is now certified

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Companies in the financial sector are reportedly losing an average of £20m every year due

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Data security in the call centre environment can be a complex matter, and there are

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Telephone answering services can take advantage of a new trend to cut their data centre

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The rise of the chatbot has been getting a lot of headlines, with this modern

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