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Call Centre Blog

A new report has revealed that the average time in which call centres answer the

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The call centre industry has a bad reputation for having a high turnover of staff.

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Few things are worse than contacting a company only to have their staff seem less

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In the call centre, there are many ways to measure First Contact Resolution (FCR). One

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First Contact Resolution (FCR) is an important goal for call centres. Obtaining high FCR levels

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