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Call Centre Blog

Although the Average Handling Time (AHT) metric may not be quite as much of a

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Time is money, and this is particularly true when consumers want to access services and

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Customer expectations are at an all-time high, and it takes great effort for call centres

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For many modern call centres, their customer relationship management (CRM) solution is an essential tool

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New data shows that the quality of customer experiences in the UK has improved. KPMG

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