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Call Centre Blog

Some call centres believe that automation can frustrate and annoy customers. However, a new survey

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Following a previous announcement regarding the agreement, Genesys has now completed its acquisition of Interactive

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Customer services continues to change and evolve rapidly, forcing many call centres to play catch-up.

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Call centres often look at case studies before they take on new solutions, especially those

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 NICE is continuing to expand its reach within the Workforce Optimisation (WFO) solutions sector. Figures

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