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Call Centre Blog

There has never been more emphasis on protecting consumer data, and call centres across the

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One of the best ways for organisations to get great feedback is to use customer

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In the call centre, it is easy for skills and resources to become segregated, even

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Christmas is right around the corner, and call centres across the nation are gearing up

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Many call centres are focussed on inbound traffic, helping to answer customers’ problems and queries

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