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Call Centre Blog

For telephone answering services, keeping agents motivated can help boost productivity and decrease attrition rates.

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With the summer holidays in full swing in the UK, many companies may be seeing

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Enghouse Interactive has revealed that its call centre solution, Communications Center 2016, is now certified

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Companies in the financial sector are reportedly losing an average of £20m every year due

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Data security in the call centre environment can be a complex matter, and there are

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