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Call Centre Blog

In the modern era, many more call centres are utilising hybrid approaches to their technology,

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There are many ways to improve a call centre‘s customer care, including utilising better technology

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As the multichannel approach continues to prosper in call centres, more companies are playing around

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First Call Resolution, often simply abbreviated as FCR, is a common metric for call centres.

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A new survey has found that approximately 3.7 million people are employed in the contact

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