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Call Centre Blog

Mobile use continues to grow at a staggering rate. Consumers want to access tools, services

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At the heart of any successful call centre is an efficient and seamless routing system,

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In December 2004, the first draft of the Payment Card Industry Data Security Standard (PCI

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Sytel, a cloud computing software provider based in the UK, has called on Ofcom to

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For the past several years, it has been not been unusual to hear about brands

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