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Call Centre Blog

Modern call centres have to battle much more than simple telephone calls these days. Now,

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For many years, the traditional call centre has utilised a set script for its agents

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Many call centres are embracing remote workers, either as standard procedure or as a means

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It has been reported that Netcall has managed to gain Microsoft Lync accreditation, meaning that

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An increasing number of call centres are utilising homeworkers. This is a popular option because

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