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Call Centre Blog

Modern lifestyles mean that many people have laptops, smartphones, and a plethora of other gadgets

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While many industries, including retail and finance, have begun offering a multi-channel call centre approach

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Call centres often rely on first call resolution (FCR) as one of their major metrics.

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A new study has shown that up to 74 per cent of call centres admit

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A new survey has found that 69 per cent of call centres do not put

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