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Call Centre Blog

Agents are the wheelhouses of telephone answering services, but without a manager, their efficiency and

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Top tips to maximise ACD

February 25th, 2015

For many call centres, an automated call distributor (ACD) is key, ensuring that callers are

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Agents are a vital resource for telephone answering services, ensuring that a company has dedicated

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How to maximise IVR menus

February 23rd, 2015

Many call centres have interactive voice response (IVR) menus. These can be a fantastic tool

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Cloud computing is still a relatively new technology. However, it is already making a big

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