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Call Centre Blog

The Average Handling Time (AHT) metric has been used by call centres for a long

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The call centre industry is notorious for having a high level of staff turnover. Low

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As the modern world diversifies, businesses have had to adapt to meet their customers’ new

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For the past few years, an increasing number of call centres have been diversifying into

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NICE Systems have revealed a new tool that will enable their customers to access journey

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