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Call Centre Blog

Christmas is right around the corner, and call centres across the nation are gearing up

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Many call centres are focussed on inbound traffic, helping to answer customers’ problems and queries

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Modern telephone answering services are increasingly using social media to boost their brand message whilst

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Modern business is all about making the customer’s life as easy as possible, whether this

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Metrics can be an important indicator of how a business is faring, which is why

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