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Call Centre Blog

A new survey shows that 40 per cent of call centre agents don’t feel empowered

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If call centres want to offer the best customer care possible, it is essential for

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Hostcomm have said that it will work with a customer relationship management (CRM) development team

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The modern call centre is no longer solely focussed on telephone communication. As digital channels

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For many years, call centres have known that it is essential to provide a high

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