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Call Centre Blog

The modern call centre has far more to deal with than simple telephone conversations. The

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In the past few years, many call centres have thrown out the Average Handling Time

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Call centres often rely heavily on metrics, giving managers and executives clear data regarding performance

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For some call centres, keeping inbound and outbound dialling separate might seem like a good

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The world is an increasingly small place, and with the digital age now allowing people

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