Call Centre Blog

New research has revealed that approximately £12bn is lost every year because businesses provide consumers

All call centres have to have some form of scripting for agents to follow, whether

We’re nearly halfway through the year and call centres all over the world are turning their attention to exploring the trends that have been developing consistently throughout the year. Companies offering business call center services including 24 hour office support, call answering services and/or virtual receptionists/PA services will all be interested to know about new technologies and trends hitting our centres.

A call centre for Lambeth Council has seen a surge in demand since the government

Many businesses choose to outsource their telephone answering services to a call centre because they