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Call Centre Blog

Call centre software provider Verint has revealed they are adding gamification software to their portfolio.

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Absenteeism can be a major hurdle to call centres. With agents being the frontline of

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Only two months remain until the new call charging changes from Ofcom come into effect.

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Empathy is an essential skill in the call centre environment, allowing agents to listen and

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To provide high quality customer services in the modern day, it is vital for call

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