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Call Centre Blog

It has been revealed that the ICO Fine Company has issued a £50,000 penalty to

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NICE, a world-class provider of analytics and workforce management solutions, has revealed that it has

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There has never been more emphasis on protecting consumer data, and call centres across the

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One of the best ways for organisations to get great feedback is to use customer

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In the call centre, it is easy for skills and resources to become segregated, even

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