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Call Centre Blog

Many call centres have evolved a long way from the traditional telephone communication methods of

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One strategy many call centres are using in the modern day to boost business is

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For many call centres, long queues can be detrimental to the customer experience; the longer

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In the modern business age, it is essential for businesses to ensure they are doing

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It has been revealed that although new laws that ban the use of 0845 numbers

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