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Call Centre Blog

Small businesses often have so much to do that they could end up failing their

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Whilst 80 per cent of companies believe that they deliver an excellent service to their

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When call centres were first introduced into the business industry back in the 1960s, they

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A clothing company that posted a sarcastic reply to a customer complaint on Twitter is

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A new survey has revealed that 60 per cent of consumers believe that customer service

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