Outsourced Call Centre Services
"We are confident in the service Go Response provide, three words but when your brand and reputation are at stake, those three words mean a lot."
- Kenyon International

Ticket Hotlines

From small niche events to world tours by internationally renowned acts; GoResponse has the experience and technology to handle support for both ticket sales and post sales customer service.

When a major UK artist made an unplanned announcement that he would play an additional date for free, GoResponse was on hand to provide support for fans taking advantage of this gesture. Often responding to continually changing information, the client was delighted at the flexibility and speed of response to ensure the ticket-buying public were kept informed and served effectively every step of the way.

Choose from a range of solutions that meet your requirements:

  • Ticket Sales – Handle multiple ticket types and seating locations, in multiple venues around the world. Payments taken by credit card at time of the call
  • Merchandise Up Sell – Present special offers on artist merchandise or travel and accommodation packages to purchasers
  • Special Needs – GoResponse’s extensive experience means that fans with special needs can be expertly catered for
  • Deliver Added Value Campaigns – Special campaigns have been devised to maximise revenue from the events and provide fans with added value
  • Post Sales Customer Service – Expect the unexpected! From postal strikes to short notice withdrawal of venues or acts, the unexpected can provide intense requirement on your staff. Through email and telephone support, purchasers’ expectations can be managed intelligently.

By choosing GoResponse, you can benefit from:

  • Real Time MI – See how your campaign is performing in real time from the comfort of your own desk. You’ll be in control and fully informed from the moment your campaigns go live
  • Experienced Agents – The agents handling your calls are experienced staff who are passionate about delivering the right results for our clients
  • Results Driven Account Management – Your dedicated account manager is results driven and will work with you to evolve the service to provide maximum benefit

When you’re considering a call handling partner we recognise that you’re looking for:

  • Capacity – the ability to handle calls intelligently, even during peaks in demand
  • Timely Response – keeping call answer times and abandon rates to a minimum
  • Powerful Analytics – clear insights into overall performance, lead generation sources and the quality of the leads generated
  • Integration – The abililty for the call centre to integrate with your own systems to provide a seamless transfer of your leads or sales information

You can benefit from a company that wishes to partner with clients, rather than just be “another supplier”. Perhaps you’ll be surprised by the passion for your business that you’ll experience.

To find out more, call 0800 043 0443 or contact us by email or feel free to chat online.

The set up has gone well, I look forward to an equally good ongoing service relationship.

Roger Dixon, Paraductus
Award winning