"I love the flexibility, can do attitude, swift action on any feedback and related results!"
- Insure The Box

Retail Network Support

Choose a call centre partner with the experience, capacity and dedication to efficiently give you retail network support around the year. GoResponse is the partner of choice to support seasonal campaigns, clearance promotions and customer care.

GoResponse has nearly 10 years’ experience serving our retail clients, including names that are visible on any UK high street. We have comprehensive experience providing a variety of solutions including:

  • Order taking
  • Maximising up-selling and cross-selling opportunities
  • Payment processing
  • Stock enquiries
  • Store locator
  • Customer identification
  • Order status updates

These cost-effective services enable you to increase brand loyalty and sales revenue whilst leveraging increased efficiency within your own company.

By choosing GoResponse, you can benefit from:

  • Real Time MI – See how sales campaigns are performing in real time from the comfort of your own desk. See sales conversions, up-sell conversion, average order value and revenues generated. You’ll be in control and fully informed from the moment your campaigns go live
  • Experienced Agents – The agents handling your calls are experienced staff who are passionate about delivering the right results for our clients
  • Added Value Propositions – GoResponse’s passion for clients means that you’ll feel connected to the call centre. Valuable feedback “from the coal face” helps us work with you to continually enhance the service with innovative solutions and increased results
  • Systems Integration – “Best of breed” call centre technology allows for seamless integration with your systems; ensuring that you have full oversight of both sales and customer services functions and results

You can benefit from a company that wishes to partner with clients, rather than just be “another supplier”. Perhaps you’ll be surprised by the passion for your business that you’ll experience.

To find out more, call 0800 043 0443 or contact us by email or feel free to chat online.
 

The set up has gone well, I look forward to an equally good ongoing service relationship.

Roger Dixon, Paraductus
Award winning