"The set up has gone well, I look forward to an equally good ongoing service relationship."
- Roger Dixon, Paraductus

Market Research & Customer Surveys

Obtaining clear insights into existing clients’ or future marketplaces’ preferences, attitudes and buying patterns is the single most strategic advantage when considering future business opportunities or organisational change. But all too often, the day-to-day “immediate” needs of the business demand our time at the expense of the developments that we need to achieve.

In response to this challenge, GoResponse has created innovative market and customer survey solutions for clients, so that they can choose and adapt to their specific requirements, rather than “reinventing the wheel”.

Why Choose A Call Centre Solution?
There are several options for conducting a wide range of demographic research. A call centre driven solution will provide increased value compared with impersonal methods:

  • More Information – Standard questionnaires can be “abandoned” part way through if the respondent does not understand the meaning behind a question. Having another person not only provide clarity but also complete the form-filling results in more data being captured
  • Better Data – By building trust and rapport with the respondent, deeply held beliefs or opinions can surface, providing a more honest response. Coupled with telephone researchers who can spot the verbal signs when respondents are not being completely honest means you’re provided with a higher calibre of data than impersonal methods
  • Increased Conversion – by coupling research with special offers, respondents are more open to taking advantage of any incentives that are presented to them

Solutions created to date have included:

  • Customer Win-Backs – Updating lapsed customer records and presenting incentives for new purchases in order to win back a client to regular purchasing patterns
  • Client Insight Surveys – Using a pre-defined questionnaire to analyse clients’ perceptions of products and surveys. With both open and closed questions, clients have been surprised with both quantitative and qualitative feedback
  • Interactive Intelligent Questioning (IIQ) – This innovative development analyses responses provided and changes the questions asked to provide a “fluid” questionnaire. This has been a popular choice for clients with a diverse demographic spread of clients or consumers where typical benchmarking studies are not relevant

By choosing GoResponse, you can benefit from:

  • Experienced Agents – The agents handling your calls are experienced staff who are passionate about delivering the right results for our clients
  • Customer Care Pedigree – The culture of GoResponse reflects a true passion to serve clients. Our management team reflects this culture with staff acquisitions from senior Customer Relationship Managmenent roles with Lloyds TSB, Saga Insurance and British Gas
  • Advanced Analytics – Continual investment into technology ensures that your data can be interacted with and presented in innovative ways

You can benefit from a company that wishes to partner with clients, rather than just be “another supplier”. Perhaps you’ll be surprised by the passion for your business that you’ll experience.

To find out more, call 0800 043 0443 or contact us by email or feel free to chat online.

What a great help to my business. I didn't realise what a drain on resource fielding the phone calls was until we employed GoResponse!

David Galvin, Papa Johns
Award winning