"GoResponse offer the ideal services for my growing business. They answer the calls allowing me to focus on new leads and in-country operations."
- Ian Ford, China Journeys

Internet Enquiry Management

More and more organisations are leveraging online channels to deliver products and services; and to connect to both consumers and businesses like never before. GoResponse has been at the forefront of this development within the call centre bureau industry and is continuing to innovate value added solutions for clients.

Successful Internet enquiry management draws on a wide range of disciplines and blended solutions to create a mix that’s right for each individual client. Choose from a range of functions that best suit your requirements:

  • Online Campaign Response – Capturing and managing responses from core sites, micro-sites, viral campaigns, email marketing and social networking. Achieving the required outcome from information delivery, subscription capture or sales conversion with payment
  • Information Provision – Rapidly respond to potential clients with information that’s tailored to their needs and delivered via the telephone, with graphically rich branded emails, with PDF’s or postal information packs and brochures
  • Internet Call Backs – Utilise call back technology to enable visitors to request contact at their convenience. GoResponse is currently developing solutions that deliver added value solutions using web collaboration such as handing callers’ shopping baskets or part completed application forms to Customer Service Representatives
  • Live Chat – Online chat technology provides a way for visitors to communicate easily where verbal communication may not be preferable. Log chats and multiple visits for the complete visitor picture
  • Email Response – Centralised email processing offers the assurance of a timely response whist increasing efficiency through the use of advanced email handling technology
  • Customer Services Response – Often customers will choose to use online communication methods to provide feedback on services. Effectively respond to these enquiries, increase customer loyalty and repeat custom

GoResponse provides internet enquiry management for a whole range of sectors including high street retail and broadcast media. When you’re looking for a call handling partner we recognise that you’re looking for:

  • Capacity – the ability to handle communications intelligently, even during peaks in demand
  • Quality – delivering your brand values and quality to your customers or potential customers
  • Powerful Analytics – clear insights into overall performance, lead generation sources and the quality of the leads generated
  • Integration – integrate seamlessly with your infrastructure to ensure centralisation and management of your data

You can benefit from a company that wishes to partner with clients, rather than just be “another supplier”. Perhaps you’ll be surprised by the passion for your business that you’ll experience.

To find out more, call 0800 043 0443 or contact us by email or feel free to chat online.

The set up has gone well, I look forward to an equally good ongoing service relationship.

Roger Dixon, Paraductus
Award winning