"What a great help to my business. I didn't realise what a drain on resource fielding the phone calls was until we employed GoResponse!"
- David Galvin, Papa Johns

HR & Absence Management

When you’re faced with complex and diverse communication requirements on a daily basis – you need a robust partner who can provide support tailored for your particular needs. Add in seasonality, sickness and campaigns and your job just got even more challenging – that’s where our HR and absence management service comes in.

GoResponse understands the pressures and demands placed on busy HR department and agencies. With a wide range of solutions that can be tailored to fit your exact requirements, you can blend specific elements to provide the perfect service.

What are the benefits?

  • Increased staff efficiency – Your staff can focus on what they do best by reduced interruptions and prioritised communication
  • Enhanced customer experience – By reducing call answering time, enabling centralised “joined up” communications and ensuring enquiries are resolved on the first call; your internal and external clients can enjoy increased service levels, day and night
  • Cost saving – Outsourcing your peaks in demand, specific campaigns or seasonal traffic means more capacity without investing into larger premises and infrastructure.

How can you help me?
By listening to your specific requirements we can tailor make a solution just for you. By way of providing some context, here are a few examples of solutions that have already been implemented:

  • Corporate reception services – ensuring that staff members or clients and candidates can communicate with your team – across multiple locations and even time zones. Callers are announced and can be connected or a message taken if inconvenient or unavailable
  • Applicant screening – For specific recruitment campaigns applicants can undergo initial screening to ensure they meet specific criteria. A complete application can then be taken and forwarded, or details passed to your specialist team for follow up
  • 24 hour rapid response – Especially useful for shift working environments – a dedicated, centralised service for requesting bank staff to fill shift shortages due to sickness or short notice absence
  • Absence management – Our specialist absence management service has reduced employee absence by up to 33%. Through centralising absence reporting to an impartial, external resource, incredible clarity and accountability for absence can be achieved. The service also ensures that staff with specific support requirements are recognised and highlighted for appropriate support – fulfilling all your duty of care requirements

By choosing GoResponse, you can benefit from:

  • Experienced agents – The agents handling your calls are experienced staff who are passionate about delivering the right results for our clients
  • Customer care pedigree – The culture of GoResponse reflects a true passion to serve clients. Our management team reflects this culture with staff acquisitions from senior Customer Relationship Managmenent roles with Lloyds TSB, Saga Insurance and British Gas
  • Advanced analytics – Continual investment into technology ensures that your data can be interacted with and presented in innovative ways

You can benefit from a company that wishes to partner with clients, rather than just be “another supplier”. Perhaps you’ll be surprised by the passion for your business that you’ll experience.

To find out more, call 0800 043 0443 or contact us by email or feel free to chat online.

What a great help to my business. I didn't realise what a drain on resource fielding the phone calls was until we employed GoResponse!

David Galvin, Papa Johns
Award winning