"What a great help to my business. I didn't realise what a drain on resource fielding the phone calls was until we employed GoResponse!"
- David Galvin, Papa Johns

Application Screening & Processing

Ensuring that your campaigns return good conversion rates often places demands on your highly skilled staff. Often, specialists are diverted from their core business tasks to provide applicant assistance and screening. Reclaim that resource by choosing GoResponse to provide that first line care.

Outsourcing first line applicant support has revolutionised our clients’ campaigns. Increased efficiency has led to quicker applicant processing, lower overall campaign costs and increased growth due to increased capacity.

By using a blend of communication channels, your applicants can be assisted by telephone response, internet call backs, live online chat techniques and email. Building in standards for minimum criteria ensures that your skilled staff time is not spent processing unsuccessful applications.

The result is more quality applications for your staff and an extremely efficiently executed campaign. Choose from a range of implementation options:

  • Telephone Response – Capture response to your marketing (including lead source information for ROI analysis); process either an initial or complete application with respect to minimum criteria
  • Hot Prospects Escalated – During your core office hours, hot prospects can be directly connected to your back office staff to process their application. Outside of office hours hot prospects are marked for prioritised call back
  • Meeting Arrangement – If your applicants require a face to face interview, these meetings can be scheduled at the time of call if required
  • Full Application Communication – Certain solutions have required full application forms to be emailed or posted once initial criteria have been met

GoResponse provides form completion and application screening for a wide range of sectors including Financial Services and HR. When you’re looking for a call handling partner we recognise that you’re looking for:

  • Capacity – the ability to handle communications intelligently, even during peaks in demand
  • Quality – delivering your brand values and quality to your customers or potential customers
  • Powerful Analytics – clear insights into overall performance, lead generation sources and the quality of the leads generated
  • Integration – integrate seamlessly with your infrastructure to ensure centralisation and management of your data

You can benefit from a company that wishes to partner with clients, rather than just be “another supplier”. Perhaps you’ll be surprised by the passion for your business that you’ll experience.

To find out more, call 0800 043 0443 or contact us by email or feel free to chat online.

What a great help to my business. I didn't realise what a drain on resource fielding the phone calls was until we employed GoResponse!

David Galvin, Papa Johns
Award winning