"GoResponse offer the ideal services for my growing business. They answer the calls allowing me to focus on new leads and in-country operations."
- Ian Ford, China Journeys

Donation Lines

Maximising ROI for your campaigns often depends on subtle factors. When handling campaigns for both new supporter acquisitions or repeat donations from existing supporters, GoResponse has the experience and insight to enable you to succeed.

By choosing a partner that can react to fast moving situations (e.g. disaster emergency appeals) or maximise returns on a planned campaign, you’ll have full confidence that your supporters will enjoy an exceptional experience from the outset of their call.

Why choose a call centre solution for your donation lines?
Adding call centre response to your mix of communication channels will reward you with:

  • Higher Donations – For certain situations it is appropriate to present supporter incentives, or to convert ad-hoc donors into those who regularly give. The personal interaction offered by a quality call centre service will consistently achieve better results than impersonal methods alone
  • Increased Supporter Insight – Interacting with potential supporters allows you to understand their preferences and expand the areas of support that they will have the most empathy with. Focussing support into areas that they will feel most passionate about will provide increased longevity and future opportunity for expanding support

What solutions do we offer you?

  • Information Request Handling – Providing supporters with information and capturing personal information so that supporter information packs can be mailed out
  • Donation Payment Processing – Capturing payments on first call, including continuous or fixed term credit card authorisation or direct debit
  • Supporter Advice – Assisting supporters to understand the options available to them and enabling them to support you

What experience do we have?
GoResponse has a wide range of experience, from a breadth of campaigns including long term campaigns, seasonal TV / radio / national press advertising and fast moving, short notice campaign opportunities.

By choosing GoResponse, you can benefit from:

  • Experienced Agents – The customer service representatives handling your calls are experienced staff who are passionate about delivering the right results for our clients
  • Customer Care Pedigree – The culture of GoResponse reflects a true passion to serve clients. Our management team reflects this culture with staff acquisitions from senior Customer Relationship Managmenent roles with Lloyds TSB, Saga Insurance and British Gas
  • Advanced Analytics – Continual investment into technology ensures that your data can be interacted with and presented in innovative ways

You can benefit from a company that wishes to partner with clients, rather than just be “another supplier”. Perhaps you’ll be surprised by the passion for your business that you’ll experience.

To find out more, call 0800 043 0443 or contact us by email or feel free to chat online.

The set up has gone well, I look forward to an equally good ongoing service relationship.

Roger Dixon, Paraductus
Award winning