"GoResponse offer the ideal services for my growing business. They answer the calls allowing me to focus on new leads and in-country operations."
- Ian Ford, China Journeys

Reservations & Diary Management

Centralise appointment and resource reservations across multiple sites, manage change escalations and enjoy increased efficiency and reductions in wasted staff time.

Increasing the efficiency of your reservations and diary management couldn’t be simpler with GoResponse. From simple day-to-day personal diary management, to multi-site reservations, you can rely on tried and trusted solutions that produce measurable results.

Solutions that have been developed for existing clients include:

  • Sales Consultation Bookings – taking responses from campaigns or inbound enquiries and reserving a slot in individuals’ or teams’ diaries
  • Centralised Reservations Desk – providing a single point for reservervations for a variety of sectors including retail health & beauty outlets and hotel & corporate hospitality
  • Meeting Confirmation & Cancellation – reduced wasted time from appointment “no shows” by confirming appointments. 24 Hour escalation of meeting cancellations ensures that cancellation requests can be captured any time of day or night, and resources can be redirected at the beginning of the next working day

By choosing GoResponse, you can benefit from:

  • Integration With Your Systems – our investment in technology enables Customer Service Representatives to work seamlessly with your systems, avoiding duplication or conflicts
  • Experienced Customer Service Representatives – The individuals handling your calls are experienced staff who are passionate about delivering the right results for our clients
  • Best Peformance – By optimising our resource, you can enjoy some of the quickest answer times and lowest abandonment rates in the UK call handling bureau industry
  • Results Driven Account Management – Your dedicated account manager will work with you to proactively evolve the service for your maximum benefit

When you’re looking for a call handling partner we recognise that you’re looking for:

  • Capacity – the ability to handle calls intelligently, even during peaks in demand
  • Quality – delivering your brand values and quality to your customers or potential customers
  • Powerful Analytics – clear insights into overall performance, lead generation sources and the quality of the leads generated

You can benefit from a company that wishes to partner with clients, rather than just be “another supplier”. Perhaps you’ll be surprised by the passion for your business that you’ll experience.

To find out more, call 0800 043 0443 or contact us by email or feel free to chat online.

 

What a great help to my business. I didn't realise what a drain on resource fielding the phone calls was until we employed GoResponse!

David Galvin, Papa Johns
Award winning