Outsourced Call Centre Services
"The set up has gone well, I look forward to an equally good ongoing service relationship."
- Roger Dixon, Paraductus

Customer Care

Providing the best possible experience for clients is what we all strive for. But as clients’ expectations increase and service provision gets more complex; exceeding expectations also becomes a growing challenge.

In response to this challenge, GoResponse has created outsourced solutions for clients whose businesses prioritise customer care. In turn, our clients have been rewarded with quantifiably higher levels of customer satisfaction and repeat custom.

Outsourced care solutions created to date have included:

  • First line customer contact – providing a central point of contact for all customer requests and enquiries. Providing information to resolve as many queries on the first call as possible and escalating customer queries
  • Customer case management – integrating with clients’ CRM systems to log and provide updates for customer enquiries or help requests
  • First/second  line customer support – works especially well for customers who can be directed through defined troubleshooting processes. The requests are either resolved on the first call or escalated to second line within your organsiation
  • Dedicated customer support representative – Dedicated staff to handle a complete range of customer queries to their resolution

By choosing GoResponse, you can benefit from:

  • Experienced agents – The agents handling your calls are experienced staff who are passionate about delivering the right results for our clients
  • Customer care pedigree – The culture of GoResponse reflects a true passion to serve clients. Our management team reflects this culture with staff acquisitions from senior Customer Relationship Managmenent roles with Lloyds TSB, Saga Insurance and British Gas
  • Best answer times in the industry – By optimising our resources we provide some of the best answer times and abandonment rates in the bureau industry

To find out more, call 0800 043 0443 or contact us by email or feel free to chat online.

What a great help to my business. I didn't realise what a drain on resource fielding the phone calls was until we employed GoResponse!

David Galvin, Papa Johns
Award winning