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Call Centre Move Prompts Strike Action

A council strike is looming in Hammersmith and Fulham because of a controversial move of the council’s call centre to Rochdale.

Unison, the union which is representing the call centre workers, says the council has reneged on a promise to find alternative jobs for staff and that they have ‘bullied’ employees into taking leave before they are made redundant.

“At a time of great economic uncertainty residents are rightly demanding more efficient, value for money, services. By moving to a larger contact centre in Rochdale, we have gained some significant economic and technical advantages. This
is improving the quality of our service to residents through our ability to deal more efficiently with peaks in demand, as well as saving taxpayers £150,000 a year in operating costs” a spokesperson for the council said.

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