GoResponse Telephone Answering Service Staff

Call centre for diary monitoring

When enlisting the services of a call centre one of the many virtual office services that are available is diary management. This is particularly beneficial for small businesses that have no in-house administrative support, but it can also be used for companies that need to monitor the diaries of a large number of staff so that events and meetings are co-ordinated. By offering a range of diary management services a call centre can keep a business running smoothly and on time.

Diary management ranges from booking simple and provisional appointments right through to a centralised reservations system. Diaries can be managed online and set up so that staff members can easily access them either in or out of the office. Additions can be made to diaries around the clock, so clients can call out of hours to set up meetings and other events. By keeping calendars centralised the problem of possible double bookings can be avoided. As clients will be speaking to a friendly and helping person at the telephone answering service they will also be able to get a good impression of the company.

A virtual PA or receptionist is a must for small businesses that need to focus on the day to day business of work, rather than administration which can take up a great deal of time and for which there may be little return at first. However, the importance of good customer service should not be underestimated as it can lead to higher sales in the long term.

award winning