GoResponse Telephone Answering Service Staff

Call centre customer experience personalised with new solution

Customer Service - Lifting the WordsModern customer service is quickly evolving, with consumers expecting companies to provide care that is quicker, more efficient and friendlier than ever before. Now, a new solution could help telephone answering services provide a personalised service, enabling smaller firms to create positive client experiences.

ContactWorld Quickstart is aimed at the small and medium businesses (SMB) market. Launched by NewVoiceMedia, the tool is hosted in the cloud and provides a new way for SMBs to connect with their clients around the world. This means that a more customised service can be provided. In addition, it could give an extra competitive edge to call centre sales teams.

Available for a maximum of ten users, ContactWorld Quickstart provides an end-to-end solution with a single interface. Having integrated with both Desk.com and Salesforce, this means that firms can break down the barriers between CRM and voice to gain better productivity and insights. The tool is intuitive and easy to use. It can be deployed quickly, and because it can be accessed via an internet-connected browser, it’s an ideal solution for smaller businesses.

Jonathan Gale, NewVoiceMedia’s chief executive, said: “We are excited to launch ContactWorld QuickStart to help SMBs sell more and serve better to accelerate growth and stay ahead of the competition. Our solution will help both sales and service teams get the most out of their CRM investment and think big even if they’re just getting started.”

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