GoResponse Telephone Answering Service Staff

Call center services: Emergency escalation support

At Go Response we’re an all-round, complete call centre offering a number of services; 24 hours office support including corporate reception services, virtual PAs and diary management; telephone answering services including information request handling, market research and interactive gaming support to name but a few.

Every working environment experiences periods of increased activity when the pressure is really on… But how can you manage the normal day to day demands of running a company as well as this additional strain?

When you have complex SLA’s to meet, or need to give a prized client that extra care, Go Response is the right choice for your 24 hour call centre partner. You can benefit from an emergency escalation support service that will deliver when the pressure’s on.

You can trust Go Response to handle anything from simple first line support for your clients, through to identifying levels of contract cover over multiple products in different territories around the world. With this completed, the correct resource will be located and contacted, exactly as your processes demand.

  • Full 24 hour service – means that you are assured continuous management of your support requests, day or night

  • Fully managed call out to your staff and contractors – whether you have a single member of staff or complex teams covering a wide range of products/geographies; we will quickly pass the support request to the right person

  • Simple to implement – we offer a bespoke service that mimics the way you operate – you don’t have to change the way you do business

  • Integrate with your systems – as well as offering a “standalone” solution, we can integrate with your existing systems to ensure a seamless service

  • Don’t lose control – transparent reporting and real-time alerts keep you firmly in the driving seat

  • A service you can trust – you know that you’ll be looked after at Go Response. A member of the team that you can trust will be working with you from the start and into the future as your business needs change

Like to get started or find out more? Please call free on 0800 043 0443 or contact us by email or feel free to chat online.

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