GoResponse Telephone Answering Service Staff

Boost agent productivity with a pay rise

Cash in handThe old adage that “a company is only as good as its staff” is never truer than it is in a call centre, where customer service agents are on the frontline of branding and provide the first point of contact for customers who contact firms. Therefore, it is essential to boost morale and fuel productivity if telephone answering services wish to get the best out of their staff.

A new survey of salaries for customer service agents uncovered an average increase of 9 per cent over the past 12 months. When Adzuna conducted the research in November, they found that the average pay was £23,629, which was a 9.3 per cent increase from the previous year’s figure of £21,626. The results show that this job role is experiencing the fastest rate of growth in the employment sector, and it is closely followed by consultancy jobs. Here, the average salary rose by 9.1 per cent.

Adzuna Co-founder Doug Monro said: “Customer services is an industry which is rapidly growing in both scale and importance. It’s an industry which requires astute attention to detail, and a strong customer service team is an undeniably valuable attribute to any company. Companies may place extra value on the importance of customer care near Christmas, but it should be a top priority all year round.”

Call centres that want to boost agent morale and productivity must ensure their pay is in line with average salaries to keep employees motivated.

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