GoResponse Telephone Answering Service Staff

Avoid mismatching perks when rewarding employees

Smiling Customer service representative with headset onEmployee rewards are garnering a lot of attention at the moment. With the holiday season – a traditional time for bonuses – now over, many call centres might be considering which perks they can put into action to help keep agents motivated. A recent poll showed that many firms don’t get it right when it comes to providing incentives. This means that telephone answering services must put time and research into the matter to ensure they’re really inspiring their workforce.

A new poll by recruitment firm Robert Half revealed that the most desired reward is more annual leave. This was suggested by 40 per cent of respondents, with more flexible working hours coming in second with 28 per cent. Meanwhile, professional development, home-working, and corporate services such as a fitness centre or ironing services were mentioned by 16 per cent, 12 per cent and 3 per cent of people respectively.

These findings are in stark contrast to many employers, who believed that the highest requested reward was more flexible hours. When Robert Half surveyed finance directors, 56 per cent believed this to be true, whilst under 23 per cent thought giving extra annual leave would have the biggest effect.

Robert Half UK’s managing director, Phil Sheridan, said: “It’s tempting in our ‘always-on’ economy to let the lines between home life and work become blurred, but it’s worth remembering that to maintain a productive and loyal workforce, employers need to give their staff the opportunity to switch off and recharge. Offering extra time off over the holidays will mean that employees return with higher levels of motivation and morale in January.”

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