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In the past 9 months, GoResponse has won a number of accolades, from both the call centre industry and the wider business community.
CCF European Call Centre Awards 2007
GoResponse added another huge accolade to their string of industry recognitions achieved during 2007.
Competing against dozens of other call centres in its class, GoResponse came an amazing Second, and were awarded 'highly commended' in the category of Best Small Call Centre (50 seats or less) in Europe 2007, sponsored by the Call Centre Focus magazine.
The achievement was announced at a huge Awards Gala evening at the NEC Metropole, attended by in excess of 1200 industry dignitaries.
GoResponse had been shortlisted to a group of six, with noble competition from in-house and outsourced call centre service providers, and came a very respectable runner up to the category winners - the Northern Counties Housing Association, who have a magnificent multi-million pound facility in Oldham.
This still resulted in GoResponse being the top outsourced call centre service provider in it's category.
The shortlist on the night was -
- GoResponse Ltd, Sittingbourne
- Northern Counties Housing Association, Oldham
- Office Response Ltd, Bristol
- SimplySwitch, Croydon
- The Camping and Caravanning Club, Coventry
- V2 Communications Ltd, Woking
The recognition was as a result of a 4 hour visit to each of the shortlisted centres by two judges who were leading experts in the call centre industry.
Perhaps the best compliment is the decision by one of the judges, Keith Gait of Orchid Consulting deciding to become a client of GoResponse (after judges final submissions had been completed for the category!). He also kindly informed us this was following a two year search for a perfect outsourced provider to work with!
Orange National Business Awards 2007
The National Business Awards, sponsored by Orange – also dubbed as, ‘UK’s business Oscars’ by Chancellor Gordon Brown, have also recognised GoResponse.
GoResponse achieved runner up in the ‘AXA Small to Medium Sized Business of the Year Award 2007’ for the South East Region.
‘The AXA Small to Medium Sized Business of the Year Award’ is open to organisations with less than £10 million turnover in their last financial year, this Award will go to the company that best demonstrates significant growth and innovation in its market sector, under-pinned by strong financial performance. This category is open to both public and private sector organisations.
Previous UK National winners include BigMouthMedia and Farmhouse Fare.
“It was a difficult decision selecting the finalists from the large number of excellent businesses in the region. They are all outstanding examples of the South East region’s most dynamic companies and we wish them all the best of luck in the regional final,” said Graham Trueman of AXA.
World Contact Center Awards - EMEA Region
Along with the CCF European Call Centre awards and the Orange National Business awards, GoResponse also received recognition in the World Contact Center Awards for Europe, Middle East and Africa.
The judging was an exacting process, with the finalists making their final presentations in July at a 2-day conference at the Radisson Edwardian International Plaza Hotel, Heathrow. The awards were presented in a glittering evening, culminating the whole conference.
On the evening, Cathy Rivett was recognised in the category of Best Call Centre Leader winning a silver medal, and the company was recognised with a bronze medal in the Best Customer Service category.
If you'd like to find out more, or explore solutions that can be tailored to meet your
requirements, then call today on 0800 043 0443, or contact us by email.
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