Responding to the complex communication needs of your industry requires innovation and flexibility. Seamless communication between clients, candidates and staff presents real challenges for agencies. Unified communications between HR departments and staff across multiple sites, and for lone workers late at night can be costly and inefficient when fulfilled solely in-house. Add in sickness, seasonality and campaigns and the issues just get more complex.

GoResponse has over 5 years’ experience providing specialist call & email response management for businesses across the Recruitment & HR sector.

By integrating with your systems, GoResponse can ensure that information flows seamlessly between your organisation and your clients or staff.

Just some of the solutions that have been tailored specifically for clients include:

For Agencies:

• Form Completion & Applicant Screening - Taking the headache away from screening candidates, allowing your staff to evaluate those individuals that meet the minimum criteria.
• Corporate Reception Services – Flexible communication strategies ensure that your clients feel connected with your organisation even when your staff are busy dealing with other clients or key account managers are out of the office.

For HR Departments:

• Absence Logging & Management Service – ensure all staff absences are treated equally & fairly and reduce absence by up to 30%. Obtain early warning on absence due to employment conditions.
• Lone Worker monitoring and escalation – when things go wrong you need a real person to respond rather than an automated system. Ensure that your duty of care obligations are not only fulfilled but exceeded.
• Employee information lines – when large scale changes or emergency situations arise, communicating with your staff and clients is absolutely essential. Staff information lines have been set up in short timescales and information updated in real time around the clock.

> Wide Range Of Service Options
> 24 Hour Response Available
> Absence Management Product Available
> Experienced Staff
> Full Integration With Your Systems