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Fulfilling your clients’ SLA’s whilst providing a service that stands out from your competitors demands flexibility and innovation. Ensuring consistent and responsive customer support often means the success or failure of many businesses.
GoResponse has over 5 years’ experience providing specialist call & email response management for businesses across the FM & Support Services sector.
One Size Doesn't Fit All
Every helpdesk and support contract is unique; with different response times, asset registers, locations, service levels, staff skill levels and escalation rules. GoResponse currently provides multi-vendor support request management for global companies, across multiple service levels and technologies, ensuring the correct deployment of support staff within tight timescales.
Whatever your need, GoResponse is able to provide a tailor made solution, just for you. Solutions that are currently provided to clients include:
By integrating with your systems, GoResponse can become part of the fabric of your operations, centralising information and giving you a 360 degree view of your communications.
Benefits:
- Make your helpdesk more efficient through outsourcing peaks in demand
- Back office systems integration means joined up client support across your organisation & GoResponse
- Meet your customers’ expectations every time
Features:
- Efficient support request resolution
- Full 24x7 call/email response
- Real time reporting
- Simple to implement
- Specialist staff with extensive experience
- Solutions that evolve with your organisation
You can benefit from a company that wishes to partner with clients, rather than just be "another supplier". Perhaps you'll be surprised by the passion for your business that you'll experience.
To find out more,
call 0800 043 0443 or
contact us by email
or feel free to
chat online.
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