Continual reinvestment into call centre technology has enabled GoResponse to aquire "best-of-breed" technology. GoResponse has some of the most advanced systems in our class.

Current Technology:
The call centre is equipped with current IT industry standards to ensure resilience, maintain security and allow integration with clients' systems. Current technology deployed includes:

• Windows Server 2003
• Exchange Server 2003/2007
• SQL Server 2008
• ASP.NET Applications
• Symantec Corporate Antivirus
• Perimeter Email Antivirus & Spam Filtering
• Symantec Backup & Disaster Recovery Applications
• SSL VPN with Token Authentication

Telephony Platform:
Our telephone is based on soft PBX technology, allowing for the closest integration with our clients' systems. Utilising the latest Shoretel soft PBX technology with a specialist call centre ACD, GoResponse supports the following telephony functions, platforms and protocols:

• ISDN
• VOIP
• SIP
• H232
• Digital quality call recording for every call
• Full screen recording
• Advanced quality assessment software

IVR:
Along with multi-level IVR implementations, GoResponse is able to offer a wide range of interactive IVR functions including:

• CLI recognition functions
• Integration with clients' databases/CRM to fetch/post client information
• Client information validation (e.g. contract status, PIN code entry)
• Voicemail with remote enquiry
• Support for real time SQL Server queries
• IVR able to invoke VB Scripts

Environment & Redundancy:
Thanks to the excellent facilities located on or near the Kent Science Park where GoResponse is based, clients can take advantage of:

• Twin power feeds from National Grid
• On-site backup electricity generation
• Twin internet feeds - to Telehouse and the BT Colossus backbone
• Brand new data centres on site for hosting redundant servers
• 50 seat DR suite witih 15 minutes from the centre

Our own server room and server technology has all the standard facilities that you would expect:

• UPS Power Supplies
• Fully air-conditioned
• Fire suppressant
• Data stored on RAID array
• Redundant failover servers
• Fibre internet connection with independent backup DSL circuit

If you have any futher enquiries, please call 0800 043 0443 or contact us by email or feel free to chat online.