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Customer Services Call Centre Series - |
Enhance Your Email Communication
We've really discovered the power of enhancing email communications for customers within your Call Centre. Just think about the impact that when a customer calls up about your products or services, you can send them a document or pdf via email at the point of conversation?
Your customer could have full product details, order forms, ‘thank you for your call’ note or up-sell and cross-sell information in their inbox before they have even finished talking! Would that be impressive?! Plus you are ensuring that you are constantly building your valuable email contact database for future potential marketing, this is a complete win-win for any call centre.
GoResponse clients can add this facility to their service by contacting their account manager on 0800 043 0443. All we will need would be the attachment to be sent. The facility costs £39 to set-up and £10 per month ongoing – which includes unlimited email information dispatches.
By Mark Kirby - Managing Director
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