GoResponse Telephone Answering Service Staff

999 Police Call Centres Set To Strike


Hundreds of workers in Scotland Yard’s new multi-million pound call centres are set to strike, as part of wider industrial action by the Public and Commercial Services Union.

The national dispute will mean that more than 9,000 civil staff employed by the Metropolitan Police will be called out next Monday and Tuesday, including more than 80 staff who respond to 999 calls and dispatch fast-response cars.

Senior officers have held crisis meetings to discuss how to handle the strike. The Met says it has prepared contingency plans to ensure that “critical roles” are covered if staff walk out in large numbers.

Officers with skills to take 999 calls have been put on standby to man centres at Lambeth, Bow and Hendon, which receive a daily average of 5,763 emergency calls and 14,000 calls to the Met’s new non-emergency number.


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