GoResponse Telephone Answering Service Staff

24 hour office support through WEBCHAT

These days we live in an almost virtual world. Everything happens online; business engage with customers, friends and family keep in touch, we sell things, buy things, watch things, share things… and now Go Response have incorporated our obsession with online living into their business call center services with the launch of WEB CHAT.

Recent studies show that when visiting a website, 89% of customers want questions answered by real people, either over the phone or via Web Chat. We’ve got the telephone answering services nailed so in order to keep our clients happy, and keep their customers even happier we introduced our Web Chat platform.

Our Web Chat service enables you to speak to your customers directly, in real-time, over the internet. This means that whenever your customers are visiting your website, they’ll have the option to have an online conversation with one of our expert advisers…. And when you’re closed; we’re OPEN so can assist your customers 24/7.

The benefits for our clients are clear:

  • Offer your customers an online channel to discuss your product or service in real-time, 24 hours a day, seven days a week

  • Differentiate yourself from your competitors

  • Reduce basket abandonment and increase conversions

  • Increase the spend per person

If you would like more information about this, or any of our services, please do not hesitate to get in touch.

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